Front Desk Patient coordinator

HealthSource Chiropractic of Plainfield•Plainfield, IL

13d•$19 - $23

About The Position

Do you thrive on responsibility, love creating order out of chaos, and have a heart for people? Are you friendly, bubbly, and confident, with the ability to multitask while making everyone feel welcome and cared for from the very first phone call? If health and wellness are important to you, you love working with a team, and you get excited about helping patients stay committed to their care plans and reach their goals, this may be the perfect position for you! We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to doing what they love through chiropractic care, progressive rehab (PT), and other wellness services. Our front desk is the heartbeat of our clinic, and we’re looking for someone who brings positive energy, strong organization skills, and a team-first mindset every day. If you are energetic, friendly, motivated, purpose-driven, and enjoy achieving goals as a team, we should talk! Because our office moves quickly, strong phone skills, computer skills, people skills, and the ability to juggle multiple tasks at once are essential. You’ll enjoy great pay, the opportunity to earn monthly bonuses, and benefits in a supportive, fun, and goal-oriented environment.

Requirements

Two-year degree or higher preferred, but not required
Demonstrated experience in customer service
Proficiency in Microsoft Office and Windows
Strong communication, organization, and multitasking skills

Responsibilities

Greet patients and create a welcoming first impression
Answer phones and schedule new and existing patients
Help keep patients engaged and compliant with their care plans
Schedule and coordinate new patient appointments
Manage patient flow between Doctor, Rehab, and Front Desk to ensure an efficient, fun, and effective patient experience
Make product and supplement recommendations based on the doctor’s treatment plan
Collect patient charges and maintain accurate patient accounts
Obtain, record, and update patient personal and financial information
Verify patient benefits and insurance information
Scan incoming insurance EOBs and assist with claims processing
Assist with marketing campaigns, creative content, and community outreach
Complete weekly patient reporting
Maintain business office inventory
Maintain confidentiality in compliance with HIPAA guidelines
Work with the team to keep the clinic clean, organized, and running smoothly
Assist with additional administrative tasks as needed