Part-Time Front Desk Coordinator

Resource Center•Dallas, TX

About The Position

The Front Desk Coordinator is a visitor’s first point of contact with the agency. They are responsible for professional and knowledgeable interactions with visitors, clients, and staff. The Coordinator will provide Center tours as needed, offer appropriate information and referrals, assist with event planning and execution, and provide typical front office services for the agency.

Requirements

High school diploma or equivalent; some college preferred
Bilingual Spanish preferred
Detail-oriented with the Ability to handle a moderate to heavy workload and lift 25-50lbs
Ability to work flexible hours (some late nights and weekends required)
Proficient experience with Microsoft computer applications
Working knowledge of audio-visual equipment, multi-line phones, and computers
Experience in customer service, general office, event coordination, or related fields
Ability to multi-task with frequent interruptions, follow instructions & work unsupervised
Strong organizational, communication, & follow-up skills. Exhibit team-oriented behavior
Knowledge of the LGBTQ community, its advocacy issues, trends, & support services
Strong people skills, ability to work cooperatively with diverse staff and volunteers

Responsibilities

Answer, screen, and route calls, take messages, and respond to inquiries
Provide information and referrals for walk-in visitors, and phone contacts
Welcome visitors, verify and record information, follow all visitor/staff protocols
Address requests and concerns in a timely, respectful, and professional manner
Develop knowledge of the agency. Be aware of programing, services, and events
Assist in volunteer scheduling, venue coordination, and timely project completion
Follow agency policies and procedures
Maintain various logs, trackers, and databases
May provide clerical or other support to various departments
Proactively handle any arising issues and troubleshoot any emerging problems
Handle confidential information in a responsible manner
Communicate & respond to power outages, or other urgent facility situations
Monitor surveillance cameras, watch for suspicious activities, and respond to concerns
Participate in the upkeep of the Center, follow maintenance request procedures
Assist with special events at night or on weekends as needed
Help maintain the cleanliness and order of the reception and entrance areas.