Front Desk Coordinator

Sollis Health•Coral Gables, FL

56d

About The Position

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member's experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process. Full Time - 32 hours/week - 7a-3p, 3p-11p

Requirements

High School degree or equivalent required
1-2 years of previous hospitality and/or medical office experience strongly preferred
Excellent administrative background, especially in managing customers on the phone
Ability to efficiently execute (and often improve) established office routines and policies.
Exceptional organizational and attention to detail.
Excellent communication skills and the ability to work cross-functionally among departments and teams.
Tech-savvy with the ability to learn new technology quickly.
Ability to think and work independently, effectively, and efficiently as if running your own business unit
Ambitious, strong work ethic, and open to new ideas

Responsibilities

Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
Enter membership leads and patient demographics into Salesforce.
Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
Address any member questions or concerns promptly and escalate them as needed.
Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
Distribute mail and facilitating mailing items to members and signing for packages on occasion.
Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
Perform related duties as required.