Front Desk Coordinator / Title Assistant

Title Financial Corp•Polson, MT

About The Position

The primary responsibilities of the Front Desk Coordinator are to receive visitors to the Company and to promptly answer incoming calls. The position directs visitors or transfers callers to the requested party. When visitors and callers are uncertain about whom to contact, the Front Desk Coordinator gathers information to determine how to assist them. Since this position often is the initial contact for customers, it is essential that a courteous attitude and quality customer service are maintained at all times. This position requires good interpersonal and verbal communication skills. The Title Assistant performs a variety of clerical duties, primarily to assist the Title officers. The position locates, records, posts, and computes information generated by or to be used by title personnel in completing title orders. The position systematically organizes, files, retrieves, and/or updates title materials such as legal documents, reports, maps, and files. This position reports to the Vice President / County Manager.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license and can pass an MVR and background check.
High school diploma or equivalent.
Ability to stay on task and work independently.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient computer skills, including basic navigation, ability to learn new programs, and previous experience with Google Suite, Microsoft Office Suite, or related software.
Ability to operate a company vehicle or personal vehicle for company errands or training.

Nice To Haves

Previous experience in Title, Escrow, Banking, Real Estate, or other related business is a Plus!

Responsibilities

Answers telephone calls, routes to appropriate individuals or departments, and takes accurate messages in a professional and courteous manner. Uses a multiline telephone system.
Greets clients and addresses their questions and concerns. Direct clients to the appropriate individual or department as needed.
Proofread documents to ensure accuracy and completeness. Correct errors and omissions by tracking necessary information.
Research and/or record documents and administer the recording processes.
Perform various functions to expedite the flow of policies, including answering phone inquiries, picking up and delivering documents, typing, filing, duplicating, recording and maintaining tasks and workflow.
Daily Courthouse runs to search names and print documents at the Clerk and Recorder's Office
Set up or cancel escrow/title files, which include the complete filing of deposits and all relevant documents.
Assist the title departments by performing general support tasks to maintain departmental efficiency.
Supports corporate core values, purpose, goals, and culture.
React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
Communicate with company employees and customers by phone, in person, or through correspondence.
Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.

Benefits

Competitive benefits plan including paid medical, dental, vision, basic life insurance, and short-term disability coverage for employees.
In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, early paycheck access, wellness program, pet insurance, and voluntary plans, including accident, hospital plans, and more!
New employees receive 24 hours of FTO on their first check with additional accrual for a total of three weeks of Flexible Time Off each year.
In addition, employees receive 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more!

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