Front Desk Coordinator I

GI Alliance•Norwich, CT

53d•$18•Onsite

About The Position

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our Norwich Care Center! We are the largest gastroenterology practice in the state of Connecticut with 31 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision! A Short List Of Reasons Why You Should Work For CTGI Selected as a Top Workplace 8 Times Competitive Pay Very Fast-Growing Practice

Requirements

High School Diploma or Equivalent.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Exceptional interpersonal and customer service skills | 3+ years of professional experience.
Prior front desk experience in a medical setting.
Knowledge of clinic policies and procedures.
Knowledge of computer programs and applications.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Skill in operating office equipment
Skill in handling paperwork/filing adequately.
Skill in handling incoming phone calls and triaging appropriately.
Skill in written and verbal communication.
Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.

Nice To Haves

Experience with an EMR system is ideal, Epic experience is a plus.
Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Responsibilities

Providing Remarkable Patient Experience: you will be responsible for scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls and documenting utilizing Epic EMR.
Attention to Detail: Properly compose, process, and follow-up on electronic phone messages and alerts.
Team Player: Utilizing EMR, answer any quick questions, which are appropriate for administrative staff.
Versatility: Process insurance authorizations when required.
Expertise: Monitor schedule of assigned providers, noting and correcting errors as appropriate.