Front Desk Concierge

Community First Solutions•Mason, OH

5d•Onsite

About The Position

Community First Solutions is seeking a warm, professional, and dependable Front Desk Concierge to join the team at The Cottages of Mason . In this role, you will be the first point of contact for residents, families, visitors, and staff. Your presence will help create a welcoming, safe, and supportive environment for everyone who enters our community. The ideal candidate is patient, compassionate, highly organized, and able to manage frequent interruptions with grace and a customer-service mindset. Schedule: Monday and Friday: 930am-6PM Thursday: 1130-330 and 4-8 at our Montage location Why Join Our Community? Meaningful work serving seniors and their families Supportive team environment Opportunity to make a daily difference in residents’ lives Stable, professional workplace If you are ready to bring yours skills and compassionate heart to a team that values excellence and collaboration, we’d love to meet you. Apply today and let’s make a difference together!

Requirements

Compassionate and respectful toward seniors
Patient and adaptable when handling frequent interruptions
Positive attitude and team-oriented approach
Committed to providing exceptional service to residents and their families
Education: High School diploma or GED
Experience: Previous front desk, clerical and/or data entry experience preferred
Proficient in Microsoft Office (Word, Excel, Outlook).
Proficient and high degree of comfort using telephone system.
High degree of accuracy with data entry
Possess excellent telephone etiquette.
Professional in manner and appearance, outgoing and passionate personality with exceptional customer service skills
Good spoken and written communication skills
Good organization skills
Tolerates disruptions with patience.
Possess discretion and have a respect for confidentiality.
Detail oriented
Ability to operate copier, fax machine, scanner, postage machine, etc.
Ability to multi-task and prioritize.
Ability to maintain a flexible work schedule, including some evenings and weekends.

Responsibilities

Greet residents, family members, guests, vendors, and team members in a friendly and professional manner
Answer and direct incoming phone calls using a multi-line phone system
Provide general information and assist visitors with directions or questions
Monitor visitor sign-in procedures and support community safety protocols
Sort and distribute incoming mail and packages to residents and departments
Maintain a clean, organized, and welcoming front desk area
Order and track office supplies as needed
Provide clerical and administrative support to the leadership team
Assist with special projects and community events as requested
Responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff
Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
Directs visitors to appropriate office or resident apartment
Answers telephone, records and channels information
Displays knowledge of the services and programs and other pertinent information regarding the property
Responsible for the mail meter, stamps, making copies, and other tasks related to office operations including processing incoming mail
Maintains reception area in a neat and orderly fashion.
Ensures the reception desk and lobby has current property literature on display.
Ensures refreshments are fresh and readily available
Performs clerical duties for property staff as directed by supervisor
Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, as directed by a supervisor
Communicates any observed or suspected resident change of condition to a supervisor immediately
Manage the resident transportation schedule
Perform data entry duties as directed by a supervisor, including entering in resident face sheets utilizing company software.
Abides by the company Always Behaviors each and every day as we serve our clients, colleagues, and community.
All other duties as assigned and/or appropriate to the position