Front Desk Concierge
About The Position
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Part-Time, Full-Time, Evenings, Weekends or Overnights
Requirements
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents and guests requests in a genuine manner
- Have at least two year of hospitality experience
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
- Experience in hospitality or upscale customer service or retail
- Must have experience delivering exceptional service
Responsibilities
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities requests including local transportation, residents move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Ability to maintain confidentiality
- Must be able to work flexible schedules including nights, weekends and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
