Front Desk/ Concierge

Campbell Property Management•Boca Raton, FL

1d•$18 - $20•Onsite

About The Position

The Front Desk Associate serves as the primary point of contact for residents, guests, vendors, and prospective homeowners in a luxury high-rise community. This role supports the HOA and acts as an assistant to the Property Manager by delivering a high standard of customer service, supporting daily building operations, managing resident communications, handling deliveries, and ensuring community policies are upheld with professionalism and discretion. The position requires exceptional interpersonal skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a polished, service-driven environment while serving as an extension of the Property Management team.

Requirements

Strong communication skills, both written and verbal, along with exceptional customer service skills.
Previous customer service dispute resolution experience preferred.
Strong computer skills including MS Office, TOPS & Jonas software a plus.
Reliable and flexible individual desired.
High School Diploma or equivalent preferred.
All candidates must pass a Drug Screening and Background Check.

Responsibilities

Provide a warm, professional, and polished welcome to residents, guests, and vendors at all times.
Act as an assistant to the Property Manager by supporting daily administrative, operational, and communication needs.
Handle all incoming and outgoing deliveries, packages, and shipments, including logging, secure storage, resident notification, and coordination with vendors and carriers.
Communicate clearly, courteously, and professionally with residents regarding packages, building notices, maintenance updates, amenity availability, and general community information.
Assist with the distribution of official HOA communications, notices, and correspondence as directed by the Property Manager or management team.
Provide accurate information regarding building amenities, services, events, policies, and procedures.
Assist residents with general inquiries, service requests, amenity reservations, and room rentals.
Maintain visitor logs, issue guest passes, and monitor building access in accordance with security protocols.
Answer phone calls, route messages, and respond to emails in a timely, professional, and discreet manner.
Update and maintain resident records, contact information, access credentials, and internal databases with accuracy and confidentiality.
Coordinate vendor check-ins and deliveries, ensuring compliance with building rules and approved schedules.
Monitor security cameras, access points, and common areas to support safety, security, and policy compliance.
Observe and report maintenance issues, rule violations, delivery concerns, or operational matters to the Property Manager or appropriate departments.
Ensure amenity areas such as the pool, fitness center, and common spaces comply with posted rules, capacity limits, and cleanliness standards.
Enforce HOA rules and guidelines in a courteous, consistent, and service-oriented manner appropriate for a luxury environment.
Provide administrative and logistical support for HOA meetings, board meetings, community events, and private functions.
Assist with preparing meeting materials, sign-in sheets, agendas, and resident communications.
Serve as a knowledgeable, professional, and approachable resource for residents regarding building operations, community standards, and daily procedures.