Front Desk Concierge

The Watermark at San Jose•San Jose, CA

2d•Onsite

About The Position

We are seeking a friendly, organized, and service-oriented Concierge to serve as the first point of contact for residents, families, visitors, and vendors. This role is essential to daily community operations, providing information, coordinating communication, and supporting both residents and staff to ensure a welcoming and well-run environment. At Watermark Retirement Communities, our mission is to create extraordinary and innovative communities where people thrive, including both the residents we serve and the associates who bring our mission to life. With more than 30 years as a leader in senior housing, we continue to grow and innovate, and we believe the next era of senior living excellence starts with our team. Our concierge team plays a vital role in shaping first impressions and creating meaningful daily experiences. This position is ideal for someone kind, patient, highly organized, and committed to providing exceptional service while building strong relationships with residents, families, and visitors.

Requirements

Strong customer service and interpersonal skills
Comfortable using technology and learning new systems
Organized, detail-oriented, and able to multitask
Professional communication skills, both verbal and written
Ability to remain calm and responsive in a fast-paced environment
Available weekends and holidays.

Nice To Haves

Experience in hospitality, customer service, or senior living preferred

Responsibilities

Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member
Receive, log, and organize incoming packages and deliveries
Assist residents with day-to-day questions related to activities, transportation, building operations, and general services
Answer incoming phone calls and route them to the appropriate departments
Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)
Support the Community Life team
Complete evening "closing procedures" (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk
Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries