Front Desk Concierge

Method Co. • Baltimore, MD

6h

About The Position

Join the experience as we are seeking an energetic and enthusiastic Front Desk Concierge at ROOST Baltimore. A Front Desk Concierge plays a crucial role in hospitality and customer service environments, providing exceptional service to guests and ensuring their experience is smooth and enjoyable.

Requirements

• Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
• Must be computer savvy and be a quick learner.
• Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
• Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding.
• Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.

Responsibilities

• Daily operational tasks for the open and close of business day.
• Monitoring tasks associated with arrivals, departures and weekly's stays.
• Working closely with housekeeping to ensure quality control and ROOST standards are met.
• Creating and posting invoices, auditing all reservations and ensure guest requests are recorded and met.
• Assisting in monitoring A/R Aging and general billing duties.
• Make first contact and monitor guest complaints.
• First point of contact for front desk agents.
• Monitor, train and supervise front desk on daily basis. Ensuring tasks and procedures are completed and followed.
• Help innovate, streamline and implement current and future SOP's.
• Additional tasks as required by business needs. (These tasks are meant as an outline and not a definitive list of responsibilities.)

Benefits

• Full Comprehensive affordable benefits including Health, Vision, Dental, Life and much more!
• 401 (K) Retirement Savings
• Paid Vacation, Holiday, Personal, and Sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed