Front Desk Client Care Coordinator
About The Position
Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stack—Zenoti, GHL, email, and Teams—while supporting sales and service excellence. The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.
Requirements
- Strong communication and interpersonal skills; ability to create a welcoming environment.
- Experience in front desk or client service roles; consultative sales experience preferred.
- Proficiency in Zenoti and general business platforms; comfort with email and Teams.
- Excellent multitasking and organizational skills; ability to manage high-volume environments.
- Positive attitude, team spirit, and commitment to client satisfaction.
Responsibilities
- Front Desk Operations & Scheduling
- Client Engagement & Service Excellence
- Membership & Retail Support
- Documentation & Compliance
- Team Collaboration & Daily Huddles
- Marketing & Community Outreach
Benefits
- sales based commission
- Training & development
- Competitive salary
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
