Front Desk Clerk

Hilton • Kissimmee, FL

96d

About The Position

As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Accurately input information into the computerized reservations' system to update and maintain records. Access reservation system to resolve unit availability and assists guests with reservations or changes as required. Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

Requirements

• High School Graduate or equivalent experience.
• Proficient English language interpersonal skills to communicate verbally and in writing.
• Open availability to adjust to schedule changes and cover shifts on short notice.
• Ability to multi-task responsibilities and prioritize duties.
• Prior customer service, cash handling, and data entry experience required.

Nice To Haves

• Prior Hospitality, Front Desk or relevant work history.
• Bilingual.

Responsibilities

• Ensure positive and memorable experiences for guests during check-in and check-out.
• Accurately input information into the computerized reservations system.
• Access reservation system to resolve unit availability and assist guests with reservations or changes.
• Generate invoices and collect payments through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders.
• Prepare and restock front desk supplies, including arrival packets.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day One Team Member Benefits.
• Daily Pay.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED