Front Desk Clerk

Hilton Grand Vacations • Gatlinburg, TN

77d

About The Position

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company. As a Full-Time Front Desk Clerk at MountainLoft Resort, you'll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you'll deliver warm, professional service and assist with guest needs-ensuring every stay is exceptional. If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we'd love to meet you!

Requirements

• Strong proficiency in English-both written and verbal communication
• Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
• Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
• At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
• Flexible availability, including weekends and holidays
• Able to stand for prolonged periods of time

Nice To Haves

• Experience as a Front Desk/Guest Services Agent
• Experience handling credit card transactions
• Background in Resort Hospitality or related industries

Responsibilities

• Welcoming guests and owners with a warm, friendly demeanor upon arrival
• Handling check-ins and check-outs efficiently and professionally
• Generating folios and processing payments accurately
• Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
• Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
• Answering phone calls and advising them to the right team members
• Supporting your team by taking on additional tasks as assigned by your supervisor

Benefits

• Day 1 Benefit Eligibility
• Positive Team Environment
• A people first culture
• Encouraging Leadership
• Recognition Programs and Rewards
• Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
• 401(k) program with company match
• Paid Time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees