Front Desk Clerk

Concord Hospitality Enterprises • Concord, NC

387d

About The Position

The Front Desk Clerk at WoodSpring Suites is a vital role responsible for providing exceptional hospitality and guest care. This position serves as the first point of contact for guests, ensuring a welcoming and efficient experience. The clerk will engage with guests, handle inquiries, and resolve issues while maintaining a high standard of service and professionalism.

Requirements

• Hospitality experience
• Front desk experience
• Entry-level position

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Communicate effectively with various departments and management regarding guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Vision insurance
• Life insurance
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed