Front Desk Clerk

Hilton Grand Vacations • Las Vegas, NV

361d

About The Position

Work for a winning team that now offers Day One Benefits, Daily Pay* and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success. We have an amazing opportunity to join the Hilton Grand Vacations Family. The Boulevard is a 1228 suite resort, located on a 10-acre site at the north end of the world-renowned Las Vegas Strip. We are a service-oriented team where we strive every day to ensure our owners, members and guests can create wonderful vacation memories! Our focus is putting people first, ensuring team members become family, guest become Owners, and Owners become the heart of everything we do. As our Front Desk Clerk, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.

Requirements

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior cash handling and data entry experience required.
• Previous customer service experience

Nice To Haves

• Prior hospitality or related experience.
• Previous Front Desk or relevant work history
• Bilingual

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Ensures accurate charges and credit are posted and payment is collected. Handles credit card and cash transactions and responsible in balancing any cash related postings. Adheres in general cashiering guidelines.
• Issue safety deposit boxes to the guest and owner as needed and control room key while upholding guest and owner's privacy, security and confidentiality.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

Benefits

• Competitive hourly base pay and positive team environment
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees