Front Desk Clerk

Hilton • Pigeon Forge, TN

80d

About The Position

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. We are seeking an enthusiastic Front Desk Clerk to join our team at Mill Springs Lodge! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Schedule Details: Full - Time; Open to working a variable of shifts, including weekends and holidays.

Requirements

• Proficient English Language.
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6-month Customer Service Experience Preferred, but not required.
• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Responsibilities

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

Benefits

• Benefits start on your first day of work with no waiting period!
• Wide range of benefits for all U.S. regular full-time and part-time Team Members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation