FRONT DESK CLERK

Farmington Country Club•Charlottesville, VA

4d•Onsite

About The Position

Responsible for completing the Front Desk Clerk checklist while handling reservations, concierge duties, and answering the switchboard. This is a fast-paced position requires the ability to multi-task, communicate professionally and courteously, and respond appropriately under pressure.

Requirements

High school diploma or equivalent required
Demonstrated professional communication and organizational skills required
Demonstrated ability to remain courteous and friendly when speaking with others
Ability to maintain a neat, professional appearance
Minimum of two (2) years of customer service experience is preferred
Working knowledge of Microsoft Office to include Word, Excel, and Outlook
Working knowledge of Internet Explorer and other web browsers
Ability to learn Northstar software and Point-of-Sale (POS) billing
Flexibility in scheduling and availability to work at least one (1) of the three (3) shifts for this position, as listed below:
7:00a to 3:00p
10:00a to 6:00p
3:00p to 11:00p

Responsibilities

Greet members and guests pleasantly and enthusiastically, using their name when possible
Answer all incoming calls, in-person inquires, and general questions about Club events, facilities, and hours of operation
Follow all procedures to complete room and guest card reservations, and manage waiting list entries
Check members and guests in and out of guest rooms
Ensure the proper billing of members and guests for room rentals, snack bar purchases, and applicable fees
Complete Front Desk Clerk checklist daily
Graciously handle and follow up on all concierge requests
Effectively communicate verbally and in writing with coworkers, other departments, members, guests, and the Manager on Duty (MOD)
Handle and balance cash and credit card sales
Stock and maintain Front Office snack bar and amenity inventories
Assist with coat checks when necessary
Maintain a clean and organized Front Office area
Understand and adhere to all safety and emergency response procedures
Attend regular meetings with Front Office management as required
Complete special projects as assigned