Front Desk Clerk

Hilton Grand Vacations • Sedona, AZ

2d

About The Position

At Los Abrigados Resort & Spa, we are looking for a Part-time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Here’s why you will love it here: Recognition Programs and Rewards Discounted hotel rates worldwide! 401(k) program with company match. Paid Time off and Paid Sick Days Tuition reimbursement programs Numerous learning and advancement opportunities And more. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Requirements

• High school diploma or equivalent; prior experience in a customer service role, preferably in a hotel environment, is preferred.
• Strong written and verbal communication skills to interact effectively with guests and staff.
• Capable of managing various tasks simultaneously in a fast-paced environment while maintaining professionalism and a positive attitude.
• Ability to address and resolve guest complaints and issues effectivel y

Responsibilities

• Guest Check-In and Check-Out : Efficiently manage the check-in and check-out processes, verifying guest information and processing payments accurately.
• Reservations Management : Handle reservations through various channels, including phone, email, and online booking systems. Confirm bookings, make adjustments, and manage cancellations.
• Customer Service : Greet guests warmly upon arrival, address inquiries and requests promptly, and resolve complaints to ensure guest satisfaction.
• Administrative Tasks : Perform clerical duties such as managing phone calls, maintaining guest records.
• Collaboration : Work closely with other departments, such as housekeeping and maintenance, to ensure seamless service delivery and address guest needs.

Benefits

• Recognition Programs and Rewards
• Discounted hotel rates worldwide!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.”

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED