Front Desk Clerk

Hilton Grand Vacations•Orlando, FL

13d

About The Position

We are looking for a Full Time Front Desk Clerk to join our team at Cypress Pointe, a Hilton Vacation Club. Don’t miss out the chance to work in a wonderful environment! As our Front Desk Clerk, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. As a Front Desk Agent, you would be responsible for: Check in and out Owners and Guests Respond to guests requests. Assists guests with reservations or change. Generates invoices and collects payments. Maintains safety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Work as a team with co-workers to complete check lists and daily duties. Prepares and consistently restocks the front desk with supplies. Other duties as requested by your leader. Here’s why you will love it here: Recognition Programs and Rewards A people-first culture Supportive Leadership Competitive hourly base pay Travel Discounts Program 401(k) program with company match Paid Vacation Day Program Paid Sick Days Employee stock purchase program. Tuition reimbursement programs Numerous learning and advancement opportunities Qualifications: Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing. A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations. Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands. Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands. 6 months’ Customer Service Experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent Cash/credit card transactions Resort Hospitality or related industry When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months’ Customer Service Experience.

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Check in and out Owners and Guests
Respond to guests requests.
Assists guests with reservations or change.
Generates invoices and collects payments.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Work as a team with co-workers to complete check lists and daily duties.
Prepares and consistently restocks the front desk with supplies.
Other duties as requested by your leader.