Front Desk Clerk (2) - Part Time - Harrah's Gulf Coast
About The Position
ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact department’s customer service ratings; resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools; understands, values, and supports the Harrah’s mission statement; and serves as a Hotel representative and customer service role model for other employees. • Maintains knowledge of Hotel, community, special events, promotions, and player programs; books restaurant/hotel/event reservations for Casino/Hotel guests; works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements; responsible for the accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate); posts charges; settles folios for individuals, groups and due-outs; maintains an operating bank, renders bills and issues change; prepares blind drop and balances paperwork at shift end; follows safety and security guidelines; treats casino and hotel property with care; keeps work area neat and clean; ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. • Able to successfully complete training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations.
Responsibilities
- Greets and welcomes customers with a smile
- Ensures guest contact is courteous, informative and thorough
- Demonstrates a positive and enthusiastic demeanor to guests
- Improves friendly, helpful service and reduces customer wait time
- Resolves customer issues promptly and courteously
- Maintains knowledge of Hotel, community, special events, promotions, and player programs
- Books restaurant/hotel/event reservations for Casino/Hotel guests
- Works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
- Responsible for the accurate check-in and check-out of guests
- Ensures that rooms are clean prior to issuing keys
- Obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate)
- Posts charges
- Settles folios for individuals, groups and due-outs
- Maintains an operating bank, renders bills and issues change
- Prepares blind drop and balances paperwork at shift end
- Follows safety and security guidelines
- Treats casino and hotel property with care
- Keeps work area neat and clean
- Ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
- Able to successfully complete training and cross-training
- Performs other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor
- Completes additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
