Front Desk Clerk
About The Position
Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties! Are you someone who has a warm, friendly personality and is service orientated? Then apply today to our Front Desk Clerk to welcome our guests! Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are the Team Members that support our guests and owners. To fulfill this role optimally, you possess the following minimum qualifications and experience: When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- High School Graduate or equivalent experience required.
- Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
- The ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Prior cash handling and data entry experience required.
Nice To Haves
- Prior hospitality or related experience.
- Bilingual a plus
Responsibilities
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Inputs information into the computerized reservations' system to update and maintain records.
- Accesses reservation system to confirm unit availability and assists guests with reservations or changes, maintaining HGVC rental policies to optimize inventory.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes.
- Resolve unit availability and assists guests with reservations or changes as needed.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
