Front Desk Clerk

The Marcus Corporation•Lake Geneva, WI

38d

About The Position

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Part Time Front Desk Agent at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring our guests feel welcomed and eager to return. Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds. What will you be doing? Deliver exceptional guest experiences from check-in to checkout. Masterfully handle reservations, inquiries, and complaints using hotel systems. Maintain composure and professionalism under pressure, resolving guest issues effectively. Build strong guest relationships through personalized service and local knowledge. Demonstrate strong communication and interpersonal skills, both in-person and on the phone. Accurately manage financial transactions and maintain cash handling responsibilities. Effectively multitask and prioritize tasks in a fast-paced environment. Contribute to overall hotel operations by performing various administrative duties.

Requirements

High school diploma or equivalent required.
6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
Able to work independently, has good judgment, problem solving, and decision-making skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Excellent customer service and communication skills are required.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Responsibilities

Deliver exceptional guest experiences from check-in to checkout.
Masterfully handle reservations, inquiries, and complaints using hotel systems.
Maintain composure and professionalism under pressure, resolving guest issues effectively.
Build strong guest relationships through personalized service and local knowledge.
Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
Accurately manage financial transactions and maintain cash handling responsibilities.
Effectively multitask and prioritize tasks in a fast-paced environment.
Contribute to overall hotel operations by performing various administrative duties.

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
And more!