About The Position

The Hospitality Worker I is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

  • Previous guest services experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail

Responsibilities

  • Greet and provide customer service to guests while anticipating their needs
  • Book reservations and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and delivers messages as needed
  • Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
  • Other duties and tasks as assigned by manager

Benefits

  • Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
  • Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
  • Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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