Housekeeping Camp Supervisor - Yosemite
About The Position
Housekeeping Camp offers a unique blend of camping and lodging, popular with families and budget-conscious travelers. It’s a bustling, hands-on environment where staff play a key role in guest comfort and cleanliness. Join a team that keeps Yosemite running smoothly behind the scenes. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.
Requirements
- Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
- A strong knowledge of personal computers is essential.
- Experience in all facets of providing guest services.
- Must be able to lead, motivate, and communicate effectively with others.
- Strong organizational abilities.
- Must be able to read, write, and clearly speak English
Nice To Haves
- Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.
Responsibilities
- Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
- Coordinates registration functions and transportation for all guests.
- Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
- Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
- Check in and check out functions
- Ensures proper execution of Lobby Ambassador Program.
- Guest orientation of the local area and the conference center facilities
- Proper telephone service technique and PBX operation
- Handling of guest mail, messages and special deliveries
- Coordinating reservations for guest transportation
- Full understanding and utilization of the property management system
- Familiarization with night audit function
- Assisting all guests in any way possible including following up on guest concerns in a timely manner.
- Maintaining a limited supply of sundries and restocks as necessary.
- Issuing and monitoring safe deposit boxes
- Opening and closing of support staff cashier banks.
- Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
- Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
- Communicate closely with all departments to ensure a seamless guest experience.
- Establish, implement, and follow all emergency procedures.
- Perform any or all other duties as assigned by Guest Services Manager
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
- Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
- For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
