Front Desk Clerk

DelMonte Hotel Group•Providence, RI

13h•Onsite

About The Position

Join the DelMonte Hotel Group team as a Front Desk Clerk, a key role in ensuring a great guest and colleague experience within the hospitality industry. The company offers competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement. Associates are encouraged to build a career home with DelMonte Hotel Group.

Requirements

1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills.
Exceptional customer service skills.
Ability to multi-task in a fast-paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule.
Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
Perform laundry duties as needed (Fairfield Inn only).
Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).