Front Desk Clerk

Hilton Grand Vacations • Charleston, SC

19h • Onsite

About The Position

Join the new 100-suite Liberty Place Charleston, a Hilton Club, home to a Connie-Award winning team of 55. As a Front Desk Clerk, you will be the initial point of contact for guests, ensuring their stay is enjoyable and smooth. The company fosters an evolving culture focused on serving team members, Owners, and guests. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for hospitality.

Requirements

• High school diploma or equivalent experience
• Demonstrated background in a front desk or customer service position
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in using hotel management software and MS Office
• Flexibility to work various shifts, including weekends and holidays
• Strong problem-solving abilities and attention to detail
• A positive demeanor and a phenomenal teammate approach

Nice To Haves

• Additional hospitality education is a plus
• Demonstrated background ideally within hospitality

Responsibilities

• Create a smooth, welcoming, and exceptional experience for guests at every step of their stay, from arrival to departure.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Handle reservations, cancellations, and modifications efficiently.
• Maintain accurate records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel services and amenities, enhancing the guest experience.
• Handle cash, credit card, and other transactions with utmost accuracy.
• Ensure the front desk area is clean, organized, and presentable at all times.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED