Front Desk Clerk

Hilton • Daytona Beach, FL

9d

About The Position

As a Front Desk Clerk at Dolphin Beach Club, located in South Daytona Beach, you'll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you'll deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional. If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we'd love to meet you! Here's why you will love it here: Encouraging Leadership Recognition Programs and Rewards Discounted Travel Benefits 401(k) program with company match. Paid Time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And more! What will I be doing? As a Front Desk Clerk, you'll play a key role in delivering exceptional guest experiences.

Requirements

• Strong proficiency in English—both written and verbal communication
• Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
• Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
• At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
• Flexible availability, including weekends and holidays

Nice To Haves

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Responsibilities

• Ensuring a hospitable environment for guests and owners upon arrival
• Handling check-ins and check-outs efficiently and professionally
• Generating folios and processing payments accurately
• Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
• Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
• Answering phone calls and advising them to the right team members
• Supporting your team by taking on additional tasks as assigned by your supervisor

Benefits

• Encouraging Leadership
• Recognition Programs and Rewards
• Discounted Travel Benefits
• 401(k) program with company match
• Paid Time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees