Front Desk Clerk

Hilton Grand Vacations•Orlando, FL

37d

About The Position

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV will help you reach your goals and build your future! Here's why we love it here: Recognition Programs and Rewards A people-first culture Positive Team Environment Travel Discounts Program Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Generous Paid Vacation Day Program and Paid Sick Days Tuition reimbursement programs Numerous learning and advancement opportunities And more! As a Front Desk Agent, you would be responsible for executing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations' system to update and maintain records. Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises. Generates invoices and collects monies due through the rental program and through merchandise sales. Mainsafety deposit boxes. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepare and consistently restock the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Requirements

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months’ Customer Service Experience.

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepare and consistently restock the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.