Front Desk Clerk

Hilton Grand Vacations•Gulf Stream, FL

9d•Onsite

About The Position

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don’t miss out on this fantastic opportunity to work with a successful and growing company. As a Front Desk Clerk at Gulfstream Manor located on the boarder of Delray Beach, in Gulfsteam, FL, you’ll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you’ll deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional. If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we’d love to meet you! Schedule: this position is full-time, year round. Friday - Tuesday 8:30am - 5:00pm. Must be willing to work weekends and holidays. Here’s why you will love it here: Day 1 Benefit Eligibility Encouraging Leadership Recognition Programs and Rewards Discounted travel rates 401(k) program with company match. Paid Time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And more! What will I be doing? As a Front Desk Clerk, you’ll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include: Ensuring a hospitable environment for guests and owners upon arrival Handling check-ins and check-outs efficiently and professionally Generating folios and processing payments accurately Handling housekeeping and maintenance requests, and coordinating with the appropriate departments Preparing and restocking the front desk with essential supplies, including arrival packets and local area information Answering phone calls and advising them to the right team members Supporting your team by taking on additional tasks as assigned by your supervisor

Requirements

Strong proficiency in English—both written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays

Nice To Haves

Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.

Responsibilities

Ensuring a hospitable environment for guests and owners upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor