Front Desk Clerk

Hilton Grand Vacations•Williamsburg, VA

10d

About The Position

Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry! As a Front Desk Clerk , you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Accurately input information into the computerized reservations' system to update and maintain records. Access reservation system to resolve unit availability and assists guests with reservations or changes as required. Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes. Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

Requirements

Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi-task responsibilities and prioritize duties to organizational demands
Prior customer service, cash handling and data entry experience required.

Nice To Haves

High School Graduate or Equivalent
Prior Hospitality, Front Desk or relevant work history or related experience.
Bilingual

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Accurately input information into the computerized reservations' system to update and maintain records.
Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
Generate invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!