Front Desk Clerk
About The Position
Serve as the primary point of contact for guest services by ensuring exceptional check-in and check-out experiences. Join our professional team to provide comprehensive information about hotel amenities, facilities, and events to our valued guests. Manage front desk operations by facilitating room sales and delivering high-quality customer service Address guest inquiries, resolve concerns, and provide detailed information about local attractions and amenities Process guest registrations accurately and efficiently while maintaining attention to detail in computer entries Coordinate room key distribution and management for guest access Process financial transactions and maintain accurate payment records during check-out procedures Collaborate with Executive Hosts to ensure optimal guest satisfaction and experience Generate and maintain operational reports using hotel management systems Perform end-of-shift reconciliation of all financial transactions Execute manual procedures during system downtimes to maintain continuous operations Support management with additional administrative tasks and special projects as assigned
Requirements
- High school diploma or equivalent required, with minimum 6 months of front desk experience
- Proficiency in operating standard office equipment, demonstrated typing speed of 45+ WPM, and competent 10-key skills
- Strong verbal and written English communication skills required
- Must demonstrate schedule flexibility to work various shifts as needed
- Physical capability to stand for extended periods required
- Demonstrated ability to manage multiple tasks while maintaining attention to detail
- Strong mathematical aptitude for addition, subtraction, and account auditing
- Experience in handling financial transactions and operating electronic draft systems
- Ability to learn and operate LMS, CMS, and Hot Sauce/Espresso systems
- Must qualify for and maintain required gaming certifications and licenses
Nice To Haves
- Knowledge of hotel key systems preferred; training provided
Responsibilities
- Serve as the primary point of contact for guest services by ensuring exceptional check-in and check-out experiences.
- Provide comprehensive information about hotel amenities, facilities, and events to our valued guests.
- Manage front desk operations by facilitating room sales and delivering high-quality customer service
- Address guest inquiries, resolve concerns, and provide detailed information about local attractions and amenities
- Process guest registrations accurately and efficiently while maintaining attention to detail in computer entries
- Coordinate room key distribution and management for guest access
- Process financial transactions and maintain accurate payment records during check-out procedures
- Collaborate with Executive Hosts to ensure optimal guest satisfaction and experience
- Generate and maintain operational reports using hotel management systems
- Perform end-of-shift reconciliation of all financial transactions
- Execute manual procedures during system downtimes to maintain continuous operations
- Support management with additional administrative tasks and special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
