Front Desk Clerk

The Marcus Corporation•Lake Geneva, WI

1d•Onsite

About The Position

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Agent at Grand Geneva, you'll create unforgettable first impressions, ensuring our guests feel welcomed and eager to return. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? Deliver exceptional guest experiences from check-in to checkout. Masterfully handle reservations, inquiries, and complaints using hotel systems. Maintain composure and professionalism under pressure, resolving guest issues effectively. Build strong guest relationships through personalized service and local knowledge. Demonstrate strong communication and interpersonal skills, both in-person and on the phone. Accurately manage financial transactions and maintain cash handling responsibilities. Effectively multitask and prioritize tasks in a fast-paced environment. Contribute to overall hotel operations by performing various administrative duties.

Requirements

High school diploma or equivalent required.
6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
Able to work independently, has good judgment, problem solving, and decision-making skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Excellent customer service and communication skills are required.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Responsibilities

Deliver exceptional guest experiences from check-in to checkout.
Masterfully handle reservations, inquiries, and complaints using hotel systems.
Maintain composure and professionalism under pressure, resolving guest issues effectively.
Build strong guest relationships through personalized service and local knowledge.
Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
Accurately manage financial transactions and maintain cash handling responsibilities.
Effectively multitask and prioritize tasks in a fast-paced environment.
Contribute to overall hotel operations by performing various administrative duties.

Benefits

A free, well-balanced meal every shift
Discounted Gym Membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!