Front Desk Clerk

Marriott•San Francisco, CA

7h•Onsite

About The Position

The Front Desk Clerk position involves comprehensive guest service, including processing check-ins by confirming reservations, assigning rooms, and issuing/activating room keys. It requires handling all payment types such as room charges, cash, checks, debit, or credit, and managing check-outs, including resolving late and disputed charges. Key responsibilities also include answering guest calls, messages, requests, questions, or concerns, and coordinating with Housekeeping to ensure rooms are ready for check-in. The role requires communicating parking procedures, dispatching bell or valet staff, and providing guests with directions and local information. Administrative duties include running daily reports, identifying special requests, completing cashier and closing reports in the computer system, cashing personal and traveler's checks, counting the bank at the beginning and end of shifts, and balancing receipts according to Accounting specifications. The Front Desk Clerk must adhere to all company safety, security, and confidentiality policies, maintain a professional appearance, and deliver exceptional guest service by anticipating needs, assisting individuals with disabilities, and using clear, professional language. Developing positive working relationships and complying with quality assurance standards are also essential. The role requires the ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.

Responsibilities

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.