Front Desk Clerk

Moody National Companies • Austin, TX

16d • Onsite

About The Position

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.  Essential Functions: • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities. • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures. • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures. • Accurately complete any logs/reports as specified by management. • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures. • Other duties as assigned.  Job Specifications: • Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel. • Excellent interpersonal, written/verbal communication and telephone etiquette skills. • Intermediate proficiency with Front Desk computer systems • Excellent command of the English language; second language proficiency desirable. • Excellent time management skills and ability to multi-task and prioritize work • Excellent written and verbal communication skills • Exceptional problem solving skills • Ability to maintain customer focus • Excellent organizational and planning skills • Ability to work well in a team environment • Ability to follow corporate standards and procedures   Experience and Education: • High School education or equivalent work experience. • 1+ years of experience as a Front Desk Clerk or other customer service position. • Minimum training required per year as assigned by the company • Any additional training required by manager  Work Environment: • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. • This is a full-time position. Overtime may be required occasionally.  • Work days and work hours may vary. • This position works indoors. Â

Requirements

• Solid working knowledge of related company and brand policies, procedures, and services
• General knowledge of other departments in the hotel
• Excellent interpersonal, written/verbal communication and telephone etiquette skills
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
• High School education or equivalent work experience
• 1+ years of experience as a Front Desk Clerk or other customer service position
• Minimum training required per year as assigned by the company
• Any additional training required by manager

Nice To Haves

• Second language proficiency desirable

Responsibilities

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
• Accurately conduct all cash handling and credit card processing activities
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
• Resolve customer complaints, escalate issues as necessary or report to other departments for resolution
• Accommodate guest requests when possible within policies/procedures
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
• Cancel reservations according to procedures
• Accurately complete any logs/reports as specified by management
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED