FRONT DESK CLERK

SHAMIN HOTELS MASTER • Glen Allen, VA

13d

About The Position

greeting visitors, managing reservations, and providing customer service: Check-in and check-out: Welcome and assist guests during check-in and check-out Security: Provide security and control to the front door area Customer service: Respond to customer inquiries and complaints in a timely and polite manner Administrative tasks: Process bills, maintain records, and perform other administrative duties Office management: Maintain a clean and organized reception area, stock office supplies, and receive deliveries Communication: Answer and direct phone calls, and facilitate correspondence with customers Reservations: Manage reservations and appointments Some skills and qualifications that are often sought for front desk positions include: Verbal communication Customer service Problem-solving Organizational and multi-tasking abilities Proficiency in English Familiarity with office machines Knowledge of office management and basic bookkeeping High school diploma or GED

Requirements

• Verbal communication
• Customer service
• Problem-solving
• Organizational and multi-tasking abilities
• Proficiency in English
• Familiarity with office machines
• Knowledge of office management and basic bookkeeping
• High school diploma or GED

Responsibilities

• greeting visitors
• managing reservations
• providing customer service
• Welcome and assist guests during check-in and check-out
• Provide security and control to the front door area
• Respond to customer inquiries and complaints in a timely and polite manner
• Process bills
• maintain records
• perform other administrative duties
• Maintain a clean and organized reception area
• stock office supplies
• receive deliveries
• Answer and direct phone calls
• facilitate correspondence with customers
• Manage reservations and appointments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED