Front Desk Clerk (2) - Part Time - Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

1d•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact department’s customer service ratings; resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools; understands, values, and supports the Harrah’s mission statement; and serves as a Hotel representative and customer service role model for other employees. Maintains knowledge of Hotel, community, special events, promotions, and player programs; books restaurant/hotel/event reservations for Casino/Hotel guests; works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements; responsible for the accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate); posts charges; settles folios for individuals, groups and due-outs; maintains an operating bank, renders bills and issues change; prepares blind drop and balances paperwork at shift end; follows safety and security guidelines; treats casino and hotel property with care; keeps work area neat and clean; ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Able to successfully complete training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations.

Requirements

High school diploma or equivalent required
Superior customer service and interpersonal skills required
Professional appearance and demeanor required
Experience in data entry and dealing with the public required
Proficient in basic math skills
Must be able to read, write, speak and understand English
Must be able to move in and around the Casino, Hotel and front desk areas through the entire shift, and be able to stand for long period of time.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 25 pounds, and respond to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer, and bar encoder.
Must be able to tolerate areas containing second hand smoke.
Must be able to get along with co-workers and work as a team.
Must be able to respond calmly and handle many customer demands in a fast paced environment.
Present a well-groomed appearance.
Must be able to work with moderate noise level.
Must be able to work flexible schedules including nights, weekends, and holidays as necessary.

Nice To Haves

Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred.
Prior knowledge in cashiering preferred.

Responsibilities

Greets and welcomes customers with a smile
Ensures that all guest contact is courteous, informative and thorough
Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times
Seeks ways to improve friendly, helpful service and reduces customer wait time
Resolves customer issues promptly and courteously using FOCUS model and Service Recovery tools
Maintains knowledge of Hotel, community, special events, promotions, and player programs
Books restaurant/hotel/event reservations for Casino/Hotel guests
Works closely with Casino Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
Responsible for the accurate check-in and check-out of guests
Ensures that rooms are clean prior to issuing keys
Obtains the correct amount of payment (cash, credit card approval and authorization, valid comps, and gift certificate)
Posts charges
Settles folios for individuals, groups and due-outs
Maintains an operating bank, renders bills and issues change
Prepares blind drop and balances paperwork at shift end
Follows safety and security guidelines
Ensures timely and secure delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
Completes training and cross-training, as well as able to perform other related job duties, when necessary, of Rooms Coordinator, Night auditor, PBX, Housekeeping expeditor, and to complete additional duties assigned by the supervisor, such as checking credit limit report, obtaining additional payment, answering telephone, training new employees, and canceling duplicate reservations.