Front Desk Clerk

Hilton Grand Vacations•Gatlinburg, TN

64d•Onsite

About The Position

As a Full-Time Front Desk Clerk at MountainLoft Resort, a Hilton Vacation Club in Gatlinburg, TN, you’ll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you’ll deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional. If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we’d love to meet you!

Requirements

Strong proficiency in English—both written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time

Nice To Haves

Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.

Responsibilities

Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor

Benefits

Day 1 Benefit Eligibility
Positive Team Environment
A people first culture
Encouraging Leadership
Recognition Programs and Rewards
Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates!
401(k) program with company match.
Paid Time off and Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!