FT Front Desk Clerk
About The Position
Gastro One is a leading gastrointestinal surgery center in Southaven, MS, dedicated to providing exceptional care and service to our patients. We pride ourselves on our team of professionals who are committed to excellence in gastrointestinal health. Join us and be part of a dynamic team that makes a difference every day. The Front Desk Clerk serves as the first point of contact for patients and visitors, playing a critical role in delivering a positive patient experience. This position is responsible for greeting patients, managing check-in and check-out processes, handling scheduling, and supporting daily front desk operations in a fast-paced clinical environment.
Requirements
- High school diploma or equivalent required
- Previous experience in a medical front desk or healthcare setting preferred
- Strong customer service and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer skills and familiarity with electronic medical records (EMR) systems preferred
- Professional appearance and demeanor
- Strong attention to detail and organizational skills
- Demonstrated longevity and stability in prior roles
Nice To Haves
- Previous experience in a medical front desk or healthcare setting preferred
- Basic computer skills and familiarity with electronic medical records (EMR) systems preferred
Responsibilities
- Greet patients and visitors in a courteous, professional, and compassionate manner
- Register patients and verify demographic, insurance, and billing information
- Schedule, reschedule, and confirm appointments
- Collect co-pays and process payments as required
- Answer incoming phone calls and respond to patient inquiries accurately and efficiently
- Maintain patient records in accordance with HIPAA and company policies
- Coordinate with clinical staff to ensure smooth patient flow
- Monitor waiting areas and keep front desk areas organized and professional
- Assist with administrative tasks and other duties as assigned
Benefits
- Medical, dental, vision, and prescription coverage
- Life and AD&D coverage
- Availability of short- and long-term disability
- Flexible financial benefits including FSAs and HSAs
- 401(k) and access to retirement planning
- Paid holidays and vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
