Front Desk Clerk

Hilton Grand Vacations•Hershey, PA

12d

About The Position

Amazing opportunity to join the 74, 1200 sq feet guest rooms, The Suites at Hershey, a Hilton Vacation Club, located at the sweetest place on earth, in Hershey PA. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. As a Front Desk Clerk you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.

Requirements

Prior customer service experience.
A professional demeanor.
Proficient in the English language, both verbally and in writing.
Ability to multi-task responsibilities and prioritize.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Nice To Haves

Precious Front Desk Clerk experience.
Cash handling.

Responsibilities

Check in and out Owners and Guests
Respond to guests’ requests.
Assists guests with reservations or changes.
Generates invoices and collects payments.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Work as a team with co-workers to complete checklists and daily duties.
Prepares and consistently restocks the front desk with supplies.
Other duties as requested by your leader.