Front Desk Clerk
About The Position
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Requirements
- Education: A high school diploma or GED
- Soft Skills: Exceptional communication, multitasking, and problem-solving abilities are essential.
- Technical Skills: Proficiency with computers and specialized property management systems (PMS) like Opera or Cloudbeds is often required.
Responsibilities
- Guest Transactions: Handling the check-in and check-out process, verifying guest identities, issuing key cards, and processing payments for room rates and additional services.
- Reservation Management: Managing bookings made online, over the phone, or in person, including tracking room availability and assigning rooms.
- Guest Service & Support: Responding to inquiries about hotel amenities, local attractions, and dining recommendations.
- Conflict Resolution: Addressing guest complaints, troubleshooting issues (e.g., maintenance requests), and escalating problems to management when necessary.
- Administrative Tasks: Answering phone calls, managing mail and packages, maintaining lobby cleanliness, and coordinating with departments like housekeeping and maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
