Front Desk Clerk

Rainmaker Team • Morehead, KY

6d

About The Position

Best Western Eagles Inn is seeking a dependable and customer-focused Front Desk Clerk to join our team. This position is responsible for delivering exceptional guest service while efficiently managing front desk operations, including check-in/check-out, reservations, and guest assistance. The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced hospitality environment while maintaining a welcoming and organized front desk presence.

Requirements

• Previous customer service experience preferred (hotel experience a plus)
• Strong communication and interpersonal skills
• Basic computer proficiency
• Ability to multitask and remain organized in a fast-paced environment
• Reliable attendance and punctuality

Nice To Haves

• hotel experience a plus

Responsibilities

• Greet guests and provide efficient, courteous check-in and check-out service
• Manage reservations, room assignments, and guest accounts with accuracy
• Answer phone calls and respond to guest inquiries and requests
• Handle guest concerns promptly and professionally, working toward resolution
• Maintain a clean, organized, and guest-ready front desk and lobby area
• Communicate effectively with housekeeping and maintenance teams
• Follow all hotel policies and procedures, including safety and security standards
• Provide information about hotel amenities and local area attractions

Benefits

• Paid time off (PTO)
• Employee hotel discounts
• Optional dental and vision insurance
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees