Front Desk Clerk
About The Position
The Elara Hilton Club is seeking a Front Desk Clerk to join the team. This outstanding, soon-to-open, 90-room Hilton Club will be located on the top floor of our fabulous Elara. At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV will help you reach your goals and build your future!
Requirements
- High school diploma/GED
- Prior related experience
- Ability to read, analyze and interpret complex documents.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence and mentor others.
Nice To Haves
- Associate's Degree/College
- Previous experience working in a luxury resort setting preferred.
- Voice Certified
- 3+ Years of related experience
Responsibilities
- Check in and out Owners and Guests
- Respond to guests’ requests.
- Assists guests with reservations or changes.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete checklists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
Benefits
- Recognition Programs and Rewards
- Travel Discounts Program Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates
- A people-first culture
- Positive Team Environment
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Generous Paid Vacation Day Program and Paid Sick Days
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
