Front Desk Clerk

Hilton Grand Vacations•Kihei, HI

2d•$24 - $26

About The Position

As a Front Desk Clerk, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Demonstrates commitment and dedication to our Service culture and Hilton Values. Why do Team Members Like Working for us? HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! Salary Range: $23.75 – 26.00 per hour Daily Pay - get your earned pay any time before payday Recognition Programs and Rewards 401(k) program with company match Employee stock purchase program Paid Holidays, Sick days, and Generous Paid Time Off Program Tuition reimbursement and Numerous learning and career advancement opportunities Schedule Details: Our Front Office Department operates 24/7 days. shift is full availability between 5:00 am - 12:00 am, including overnight shifts, weekends, and holidays. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.

Requirements

High school graduate or equivalent customer service, cash handling, and data entry experience
Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
Ability to multi-task and prioritize duties to meet timelines and demands.

Nice To Haves

Associate Degree/college diploma
Prior Hospitality, Front Desk, or relevant work history
Bilingual in Japanese

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
Inputs information into the computerized reservations' system to update and maintain records.
Calls for bell person, as needed
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory
Generates invoices and collects monies due through the rental program.
Issues and controls unit keys.
Maintains safety deposit boxes
Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff.
Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc.
Sorts and distributes incoming mail
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
Relays pertinent information to oncoming shift.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets
Reports any unresolved problems with owners and guests to management
Maintains a clean work area
Provides information on area attractions and resort amenities
Assists other departments as needed and carries out other duties as assigned by management
Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position