Front Desk Clerk

Hilton Grand Vacations•Charleston, SC

About The Position

We are looking for a Front Desk Clerk to join our team at Lodge Alley Inn Resort in Charleston. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Why do Team Members Like Working for us: Recognition Programs and Rewards Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates Employee Assistance Program. 401(k) program with company match. Paid time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And much more! Schedule Details: Full - Time; Must be able to work one of the following shifts: 7AM - 3PM, 11AM - 7PM, or 3PM - 11PM.

Requirements

Previous customer service experience.
A professional demeanor.
Basic computer skills.
Proficient English language, both verbally and in writing.
Ability to multi-task responsibilities and prioritize.

Nice To Haves

Cash handling experience, preferred.

Responsibilities

Greets guests and owners on arrival.
Check in/out guests.
Generates folio and collects payments.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
Answering phones and directing calls.
Other duties as assigned.