Front Desk Clerk

Hilton Grand Vacations • Williamsburg, VA

13h

About The Position

There’s nothing more rewarding than creating lifelong memories, for yourself and
for others. And that’s what you’ll do with us. Through our inclusive culture of
belonging, we value and celebrate the uniqueness of every individual who makes
us who we are and is part of our amazing global community of more than 14,000
Team Members. They are the talented and brilliant people who deliver memorable
experiences for our Members and Guests every single day through their commitment
and passion for who we are and what we do.

As an award-winning workplace, we pride ourselves on the positive impact we make
in our industry and in the communities where we live and work. And we’re
dedicated to recognizing, rewarding and supporting every achievement, however
big or small. It’s all part of making incredible memories, together. Find your
path in a career that really matters, where you’ll truly belong. Join our
growing, innovation-driven team today.

Requirements

• High School Diploma / Equivalent
• Must have flexible schedule to include working varying shifts to include Holidays & Weekends.
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior customer service and data entry experience required.

Nice To Haves

• Prior Hospitality, Front Desk or relevant work history or related experience.
• Credit Card transaction experience
• Bilingual

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations' system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Benefits start on your first day of work with no waiting period!
• Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED