Front Desk Clerk

PRN Physical, Occupational and Speech Therapy Network•Williamsville, NY

13d•Onsite

About The Position

PRN Physical, Occupational, and Speech Therapy, an affiliate of The Weston Group, is dedicated to providing evidence-based, person-centered therapeutic services to residents. We are proud to remain a therapist-owned and operated company that believes in a unique and innovative approach to geriatric care. We are currently seeking to hire a reliable and experienced full time or part time Front Desk Clerk to join our highly skilled staff in an Outpatient Physical & Occupational Therapy Clinic in Williamsville, NY. POSITION SUMMARY A Medical Secretary works under close supervision of the Area Clinical Coordinator and the Regional Director of Operations and performs tasks that do not require professional training or education. The Front Desk Clerk is located in designated rehab departments also meets therapists' needs as well as routine tasks assigned.

Requirements

Excellent verbal and written communication
Organization
Problem solving and critical thinking
Attention to detail
Time management and multitasking
Moderate computer and technical skills- Willing to learn and use technology and software to aide in organizing and reporting information including but not limited to Excel, Word, proprietary EMR, smart phone, Google docs, 3CX.

Nice To Haves

Front Desk Clerk are not required to have a degree; however, we strongly prefer administrative, healthcare, exercise and/or geriatric related experience and background knowledge.

Responsibilities

Greets patients and assists them to check in, occasionally opening the door as needed
Schedules patient's future visits, answering phones, responding to emails in a timely manner.
Maintain the neatness of Therapy Department as requested by the Area Clinical Coordinator and Regional Director of Operations
Obtain supplies necessary for use in therapist's patient treatments. Such as doing laundry (on site) and changing linens (pillowcases) as needed.
Completes other tasks to assist in safe and efficient operations within the therapy department
Observe patients and notifies therapists of patient distress or malfunctioning equipment.
Assists in maintenance of administrative record keeping systems.
Communicates and coordinates the needs of the Area Clinical Coordinator and the Regional Director of Operations in a timely and constructive manner regarding the various facilities and topics including but not limited to customer service, caseload, and time sensitive documents.
The Front Desk Clerk is responsible for calling insurance companies to verify patient benefits, insurance coverage, for IVs, pre authorizations, and extended authorizations, and schedules new evaluations within 48 hrs of calling with insurance info.
The Front Desk Clerk also keeps copay ledger that is checked by 2 Area Clinical Coordinators before bank deposit is made.