Front Desk Clerk

Hilton • Cashiers, NC

405d

About The Position

The Front Desk Clerk at Hilton Grand Vacations plays a crucial role in ensuring that every guest and owner has a positive and memorable experience from arrival to departure. This position is integral to the guest services team, focusing on creating a welcoming environment and providing exceptional service.

Requirements

• Strong customer service skills.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Basic computer skills.

Nice To Haves

• Previous experience in a hospitality or customer service role.
• Familiarity with hotel management software.

Responsibilities

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

Benefits

• Day One Benefits
• Daily Pay
• Travel Discounts Program
• Employee Assistance Program
• 401(k) program with company match
• Paid time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed