FRONT DESK CLERK

Sun Life Family Health Center • Casa Grande, AZ

275d • $14 - $17

About The Position

Sun Life Health is looking to hire someone like you! Are you looking to become a part of an organization where you can grow not only in your career but as a person? Then Sun Life Health is where you want to be! We are delighted to share an exciting opportunity for a Front Desk Clerk. Sun Life Health is a healthcare organization of caring people that are guided by our core values of excellence, integrity, inclusion, education, and innovation. We have been a part of the community since 1976. We make a difference in our patients' lives by searching for talented, passionate people to join our team. Like you! Here at Sun Life Health, you will become a valuable part of our mission, vision, and culture. Joining us means you will become a part of a collaborative environment, as we encourage new initiatives, fresh ideas, and a passion for community change.

Requirements

• High school diploma or equivalency preferred.
• One year as a cashier/receptionist in a medical facility or public contact position preferred.
• Bilingual preferred and may be required based on patient needs.

Responsibilities

• Verify cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
• Prepare and submit drawer count, reconciliation form, all balancing reports, and post settle to the Accounting Department.
• Greet and check in patients in a courteous, friendly and professional manner.
• Verify patient information (insurance, address, telephone number), complete Advance Directive, Medicare questionnaires, financial policy, and make necessary changes in the practice management system.
• Review forms for completeness and accuracy of information.
• Verify patient identity by requesting government issued photo I.D. or two forms of non-photo identification of patient or responsible party and scan into the practice management system.
• Answer questions regarding patient account status and refer patient to appropriate source when questions involve patient account activity.
• Determine correct amount of co-payment and collect it before services are rendered.
• Collect payments made to outstanding accounts.
• Refer patient to Outreach department if eligibility for sliding fee is identified or if a change in payor source is identified.
• Provide patients with information regarding cost of procedures.
• Check patient out, and, if necessary, schedule follow-up appointment.
• Answer incoming telephone calls and messages in a timely and professional manner, and route them to the appropriate medical staff/provider.
• Create charts and packets for new patients as needed or requested.
• Complete medical records releases, MR number assignment, and registration filing on a daily basis.
• Assure compliance with all HIPAA requirements.
• Maintain patient confidence and protect clinic operations by keeping information confidential.
• Provide coverage for Outreach and Enrollment staff and outlying sites as needed to ensure quality and expedient customer service.

Benefits

• Great Company Culture.
• Genuine work/life balance is served here!
• 2 weeks paid time off, 10 paid holidays, and sick time.
• Health Benefits: Medical with HSA and FSA options, Dental, Vision, Life, Short- & Long-Term Disability Insurance.
• 403-(b) Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED