FRONT DESK CLERK - PT

ROBINSON RANCHERIA RESORT & CASINO • CA

96d

About The Position

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

Requirements

• High school diploma or GED required.
• All applicants must be at least 18 years of age.
• Must be able to speak, read and write the English language.
• Basic computer skills in Microsoft, Word, Excel, Access, and PowerPoint.
• Strong Attention to detail, accuracy, and professionalism.
• Excellent interpersonal, written and oral communication skills.
• Obtain active Gaming license.
• Must be willing to work weekends, holidays and any shift.

Responsibilities

• Assists guest with the check-in process at the hotel in a courteous and polite manner.
• Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.
• Assist guest with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints in a polite, courteous and effective manner.
• Ensures that the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the companys assets.
• Other duties assigned.

What This Job Offers

• Education Level: High school or GED