Front Desk Clerk - New York New York

MGM Resorts International • New York, NY

248d • $19

About The Position

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Requirements

• Exceptional customer service skills with a proven ability to handle inquiries, resolve issues, and ensure a positive customer experience
• High school diploma, GED, or equivalent
• Must be available to work varied shifts, including weekends and holidays

Responsibilities

• Welcome guests by providing memorable service, anticipating their needs, and resolving any complaints in alignment with S.H.O.W. Service Basics
• Manage guest room check-ins and check-outs, including early and late arrivals/departures and walk-ins, ensuring a seamless and professional experience
• Answer phones and address guest inquiries promptly, offering assistance and information as needed
• Enhance the guest experience by offering upgraded accommodations where available
• Partner with Housekeeping and other departments to meet guest expectations and fulfill special requests
• Ensure accurate posting of charges and credits, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents following property cash handling procedures
• Control and issue keys while promoting the security, privacy, and confidentiality of all guests

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED